Skip to main content

Beginning of the End

Vista Install Problems? - Shred The Disc

Check out Anthony from the Opie & Anthony Show as he reacts to his experience with upgrading to Windows Vista.

Apple would like to thank Microsoft, Anthony, and half the Internet for this new market share. Not to sound like a fanboy, but I predict that Apple will have 35% market share and one major corporation will very publically and very angrily switch their entire desktop IT infrastructure over to Macs by the end of the year.

My XP box will hold me just fine for the time being, although my next computer is in question. However, Microsoft is managing this disaster of a release the wrong way. When XP came out, the Internet was big, but it wasn't ubiquatous; Microsoft was able to manage the message much better through the mainstream media.

But with Vista's release, the Internet is everywhere. Hell, you can get online from your kitchen. Every misstep, every botched install, every stupid bug is being detailed for the entire world to see on YouTube, hear about on podcasts, or virtually experience via any number of blogs. I'm not saying the program had to be perfect; it's software, that's not realistic. But, seriously, respond. Don't run around telling people that Windows Vista isn't exploitable. After 5 years, Microsoft should have planned seriously and purposefully for the PR nightmare that was going to ensue when problems started surfacing; coddle some celebrities, toss a few free concillatory licenses to B- or C-level bloggers, something.

The deployment of a piece of software that, by one paper's calculations cost upwards of $10 billion to develop, should have been far more appealing and better managed. Yes, you have launch parties. Yes, you do the stump speeches and talk shows. But you also prep your market for what is likely to be a bumpy upgrade. You tell people, "hey, this is a very new way of using Windows, you're going to have some problems. By the way, here's a workaround for your issue." You prevent middle-tier celebrities from shredding your product on YouTube.

As the Seattle Times said, this could be the last of its kind.

Comments

Popular posts from this blog

Happy Retirement Pat Sweeny!

In a previous life, I was an active member of the West Michigan Shores Chapter of the STC. I met a lot of really cool people there and learned a lot about what it meant to be not just a technical writer, but more about how technical writers can break out of the mold and accomplish things.

One of the people who did that was Pat Sweeny. Pat is (or was, by this point) the President and owner of The Bishop Company, a contract do-it-all house; they document, streamline and illustrate your process, and they do it damn well. Pat was one of the first people in that chapter to "get it", which is to say, he and his company understand that technical writing isn't going to be a department for very much longer, it's going to be a business.

He had the foresight to actually make it a business, but he also had something else. Pat was forever trying to better those around him. He would come to meetings (which was a big step beyond most people) and teach you things. Or he would come to …

Google Inbox: A classic Google product

My work domain (an EDU) recently had Google Inbox enabled so I had a good chance to try it out. My personal email is relatively quiet and, I believe, doesn't provide a good Inbox experience. Work is more active and requires actual management, something I've tossed many a tool at over the years. As part of my work life, I supported the Google Apps for EDU installation here and took a pretty extensive presentation to campus about how to manage large amounts of email.

Inbox is a classic Google product: the distillation of a number of excellent ideas into a set of half-complete features built for a use case most people don't meet. We've seen this in the past in products like ChromeVox, Google's Chrome extension for accessibility. ChromeVox works great on ChromeOS devices, but completely ignores the point that most users of accessibility tech (AT) don't have or want ChromeOS devices and come to services with their AT in tow. ChromeVox also ignores decades of convent…

Evernote

Evernote, for better or worse, is the best note-taking service for my needs. It works across all my devices/computers/modes. It's fairly easy to get stuff into it. Hell, they even have 2-Factor authentication. The Windows app is a little clunky and my girlfriend and I have never been able to get shared notes to work properly (conflicted note! three times in the same grocery trip!), but what service is perfect? At least they have nice socks.

Everything, in fact, is pretty good as long as you don't screw up. And screw up I did. I'm not very regular about making backups, but I do make them every month or so. Once you figure out how to create a backup, that is.

There's a helpful Export Note option (which turns into Export Notes when you select multiple notes HINT). The export process is essentially opening All Notes, selecting every note, and then choosing Export Notes. Or something like that; Evernote never tells you, you're left to figure it out on your own. The file…